For example, you will become a sympathetic listener when someone says, “My father expired”. Sympathetic is helpless listeningDuring this listening process all that you can do is feel sorry for the listener. In fact, sometimes they are not actually listening but mentally preparing the content and waiting for an opportunity, such as a pause from the other person, to continue with their issues. Reflective listeningReflective listeners are waiting for the other person to stop talking so that the listeners can proceed talking. ![]() ![]() Though critics are made to see whether the issue is good or bad, right or wrong, finding the solution is the focus during evaluative listening. A good listener would listen to issues rather than taking things personally.Įvaluative ListeningAnalyzing the issue, getting deep in the challenge to understand and to find the solution are some of the characteristics of evaluative listening. Often, defensive listening should be consciously avoided. Though the manager was talking about the task, the subordinate took it personally. One of the examples of defensive listening is when a manager asks, "Why the task is incomplete", a defensive listener would say, "It is not my fault". Passive listeners may not be listening at all.ĭefensive listening styles should be avoided oftenAnything said is taken personally by the defensive listener. Visual Mnemonic for Listening SkillsThe information just goes to one ear and comes out from another with entering the brain or heart. are some verbal cues that are contradicting to the fact that they are actually thinking about something else rather than listening. Nodding head, looking interested, or uttering words such as ahn.ok. Psuedo ListeningListeners of this type seem to be listening but they are not. A good selective listener would filter all the verbal communication barriers, which includes redundant words, generalized statements, negative statements, verbal fillers, and listen to the content, emotion and prosody behind the communication For instance, when a manager is blasting, the subordinate selectively listen the issue rather than focusing on the harsh words. However, selective listening, sometimes, is also effective. This could be due to various reasons such as noisy place, to many interruptions like phone calls, or low volume by the speaker, or disinterest from the listener. Only a part of information is absorbed during selective listening. Empathetic listening is one the most effective listening skills, which is prominent among successful sales professionals, corporate trainers, and winning leaders and managers. Common phrase used during empathetic listening include, "I understand", "I know how you feel", and "How can I help you". In a conversation, the person puts himself/herself in the place of other person is empathetic listening. One of the examples of listening detectivity is when a manager listens to his/her team member. Manager: What happened to you yesterday?Subordinate: Not feeling well, bed ridden.Manager: Really? What tablets did you take?While the subordinate answers, the manager listens in a detective manner to prove the subordinate's dishonesty. The conversation goes something like this: to catch the lie about being sick yesterday. The next day, the manager would listen to the subordinate's excuses of being sick in a detective listening manner. Imagine a situation where a manager, who sanctioned a sick leave to his subordinate, spots him in the supermarket. Detective listening usually happens when the listener suspects a lie or dishonesty from the counter part. Active listeners also use verbal communication tools such as transition statements and rapport building phrases in their speech.ĭetective Listening TechniquesThis type of listeners listen to get hidden information and details. Active listeners encourage the other person to talk, show keen interest to understand and identify the issue. ![]() Active listening involves both heart and brain. One of the traits of Good listening skills is to have a neutral attitude and outlook towards the issue.Īctive listening listening to feeling, emotions, beliefs, attitude, and action "non verbal cues"is active listening. Example of judgmental listening is when a person says, "I was hurt" and the other person thinks, "You deserve it". ![]() Empathic Listening Skills ExamplesJADE SPIDERS is a simple mnemonic that helps to remember different types of empathic (also called empathetic) listening skills. Different types of empathic listening skills are summarized using JADE SPIDERS acronym that helps to enhance your interpersonal communication skills:ĭuring judgmental listening Opinions and critics are made on the counter part rather than concentrating on the issue.
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